AOTA uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using SSL encryption (the Internet standard for secure transactions).

As reported in a recent Knight-Ridder News Service article (which appeared in the Philadelphia Inquirer), "In 1997, there were no reports of credit-card information stolen on the World Wide Web during a transfer of information over a Secure Socket Layer (SSL) line, the kind of line used by Netscape Navigator and Microsoft Explorer. There were no slip-ups. None."

Your order information and purchase history are protected by a password that you set. If you forget your password, we will first verify your identity and then email your password to the email address you have listed in your AOTA Online Store account.

Tax is charged to residents of the following states:
Arizona (7.3%)
California (8.75%)
Connecticut (6%)
Georgia (7%)
Maryland (6%)
Massachusetts (6.25%)
Minnesota (6.875%)
New Jersey (7%)
Rhode Island (7%)
Texas (8.25%)

There is no tax charged to residents of the state of Maryland on Continuing Education products ONLY.

AOTA determines shipping based on weight. Please call 877-404-2682 for exact shipping rates.

The products ordered online are shipped from our warehouse in Duluth, GA.

Products are shipped via UPS.

Sorry, we are unable to deliver to PO Boxes.

*Required signature has been waived unless AOTA is notified 877-404-AOTA.

What You Need To Participate:

• Access to the World Wide Web
• A valid e-mail address
• Windows XP or higher
• MAC OSX 10.4 (Tiger) or higher
• If using Linux, use Firefox as your internet browser
• Adobe Acrobat Reader
• Preferred - Internet Explorer 7 or higher
• Firefox 2.0 or higher
• Apple's Safari browser is not supported by the exam software, though you can use Safari for the basic course material. Mac users should download and use Firefox to ensure access to the exam mechanism
• AOL's browser is not supported
• In addition, a printer is suggested for printing the course material, if desired
• CD player as needed

Immediately upon successful completion of the examination, you will be able to print your electronic CE certificate. If you need a certificate by mail, please see the course content for details.

If you are not successful in passing the exam, you may opt to retake it a second time for a processing fee of $12.00. To retake the exam, call 877-404-AOTA.

Online orders are received and processed on the next business day. Orders placed on Saturdays, Sundays and holidays will be processed on the next business day.

U.S. customers will then receive orders within 2 weeks, Canadian Customers 2 weeks, and other countries 3 weeks.

WEB/STORE CONTINUING EDUCATION PRODUCTS

BOOK RETURN POLICY

Returns accepted within 30 days of invoice date for a full refund on purchase price less S&H. Returns received between 30 & 90 days are subject to a 10% restocking fee, unless due to damage, defect or incorrect shipment. Items must be returned in saleable condition.

CONTINUING EDUCATION RETURN POLICY

Please review your selected CEonCD course description and learning objectives carefully before you place your order. All product returns, except those due to damage or defect, must be in resalable condition with no seals open, broken, or tampered with, and will incur an administrative fee of 10% of the product price regardless of the return date. Product returns due to damage, defect, or incorrect shipping, will not incur an administrative fee. No refunds are issued after 90 days. Shipping and handling charges are not refundable. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Receiving 3280 Summit Ridge Parkway, Duluth, GA 20096. These policies do not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email AOTACustomerService@PBD.com.

• SPCCs—book return policy applies (see above).

• Online Courses, CE Article Online Exams, and Webcasts—Cancellations or refunds are not available once they have been accessed.

• CEonCDs—All returns except those due to damage or defect must be in resalable condition with no seals open, broken, or tampered with. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Receiving 3280 Summit Ridge Parkway, Duluth, GA 20096.

SPCC RETURN POLICY

Please review your selected SPCC course description and learning objectives carefully before you place your order. If you are not completely satisfied with your purchase, you may return the product within 90 days. An administrative fee of 10% of the product price will be charged unless the return is due to a damaged, defective, or incorrectly shipped product. All items except damaged or defective products must be returned in saleable condition. No refunds are issued after 90 days. Shipping and handling charges are not refundable. This policy does not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email AOTACustomerService@PBD.com.

CEonCD RETURN POLICY

Please review your selected CEonCD course description and learning objectives carefully before you place your order. CEonCD product returns, except those that are damaged, defective, or were shipped incorrectly, will incur an administrative fee of 10% of the product price regardless of the return date. No refunds are issued after 90 days. Shipping and handling charges are not refundable. All returns except those due to damage or defect must be in resalable condition with no seals open, broken, or tampered with. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Receiving 3280 Summit Ridge Parkway, Duluth, GA 20096. These policies do not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email AOTACustomerService@PBD.com.

ONLINE COURSE RETURN POLICY

Please review your selected Online Course description and learning objectives carefully before you place your order. Course cancellations or refunds are not available once they have been accessed. If you have any questions, please call 877-404-AOTA (877-404-2682) or email AOTACustomerService@PBD.com.

CE ARTICLE ONLINE EXAM RETURN POLICY

Please review your selected CE Article and learning objectives carefully before you place your order. A cancellation or refund is not available once you have accessed the CE Article Online Exam. If you have any questions, please call 877-404-AOTA (877-404-2682) or email AOTACustomerService@PBD.com.

WEBCAST RETURN POLICY

Please review your selected Webcast course description and learning objectives carefully before you place your order. Course cancellations or refunds are not available once they have been accessed. If you have any questions, please call 877-404-AOTA (877-404-2682) or email AOTACustomerService@PBD.com.

Customer Service can be contacted in the following ways.

Toll-Free Telephone: 877-404-AOTA (Monday - Friday, 8:00am - 5:00pm EST)

TDD: 800-377-8555 (Monday – Friday, 9:30am – 4:30pm EST)

Fax: 770-238-0414 (24 hours a day, 7 days a week)

Mail: AOTA Products, P.O. Box 347036, Pittsburgh, PA 15251-4036

Email: aotaproducts@aota.org

Customers outside the U.S., please call: 770-238-0416 or fax: 770-280-4068

All prices are subject to change without notice. Member price is available to members of AOTA only. Nonmember price applies to all others.