AOTA Online Store - Customer Service

Help and Support

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Frequently Asked Questions

AOTA uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using SSL encryption (the Internet standard for secure transactions).

Your order information and purchase history are protected by a login name and password that you set. If you forget your password, the web site has a mechanism allowing you to reset your password.

Credit Cards

The AOTA online store accepts Visa, MasterCard, American Express, and Discover for payment of orders.

Purchase Orders

Purchase orders are not accepted online, however customers can order products using a Purchase Order. All Purchase Orders must be for $40 or more in order to be billed on a net 30 basis, provided customer’s credit is in "good standing". Orders under $40 require payment.

Send a signed Purchase Order via fax at 770-238-0414 or by mail to AOTA Products, PO Box 347036, Pittsburgh, PA 15251-4036.

Other Ways to Order

Toll-Free Telephone: 800-729-2682 (Monday-Friday, 8:00am – 6:00pm EST)

Fax: 770-238-0414 (24 hours a day, 7 days a week)

Order Form By Mail:
AOTA Products
PO Box 347036
Pittsburgh, PA 15251-4036
Download Order Form(PDF File)

Customers outside the U.S., please call: 770-238-0416 or fax: 770-280-4068

Tax is charged to residents of the following states:
Arkansas (8.75%)
Colorado (4.9%)
Connecticut (6.35%)
Florida (7.5%)
Georgia (7%)
Maryland (6%)
Massachusetts (6.25%)
Minnesota (6.875%)
Nevada (8.1%)
North Carolina (7.5%)
Rhode Island (7.0%)
Texas (8.25%)
Virginia (5.3%)

There is no tax charged to residents of the state of Maryland on Continuing Education products ONLY.

The products ordered online are shipped from our warehouse in Duluth, GA.

Products are shipped via UPS.

Sorry, we are unable to deliver to PO Boxes.

Required signature has been waived unless AOTA is notified 877-404-AOTA.

AOTA determines shipping based on weight. Please call 877-404-2682 for exact shipping rates.

You have instant access online to continuing education CE Articles and Online Courses. Orders for Self-Paced Clinical Courses (SPCCs), CEonCD™s , and publications are received and processed on the next business day. Orders placed on a Saturday, Sunday, or holiday will be processed on the next business day, and be shipped within 2 business days. U.S. and Canadian customers will then receive orders within 2 weeks and other countries within 3 weeks.

What You Need To Participate:

  • Computer with Windows XP or higher or Mac OSX or higher
  • Updated mobile tablet with current Android or iOS browser
  • Current version of internet browsers (Internet Explorer [IE] 7 or higher, Firefox, Safari, or Chrome)
    • For all browsers you will need to have JavaScript, Cascading Style Sheets, and Cookies enabled. Turn off pop-up blockers for online courses.
  • Internet connection at 56 kbps and above is acceptable; broadband access will improve the learning experience.
  • Adobe Acrobat Reader for pdf content. If needed, download a free copy here.
  • Adobe Flash required for webcasts (webcasts are not supported on iPad). If needed, download a free copy here.
  • A DVD player for courses with CDs or DVDs (CD will play in DVD player).

Immediately upon successful completion of the examination, you will be able to print your electronic CE certificate. If you need a certificate by mail, please see the course content for details.

If you are not successful in passing the exam, you can retake the exam at no additional fee. If necessary, you can retake the exam at 2 additional times for the fee of $25.

WEB/STORE CONTINUING EDUCATION PRODUCTS

BOOK RETURN POLICY

Returns accepted within 30 days of invoice date for a full refund on purchase price less S&H. Returns received between 30 & 90 days are subject to a 10% restocking fee, unless due to damage, defect or incorrect shipment. Items must be returned in saleable condition.

CONTINUING EDUCATION RETURN POLICY

Please review your selected CEonCD course description and learning objectives carefully before you place your order. All product returns, except those due to damage or defect, must be in resalable condition with no seals open, broken, or tampered with, and will incur an administrative fee of 10% of the product price regardless of the return date. Product returns due to damage, defect, or incorrect shipping, will not incur an administrative fee. No refunds are issued after 90 days. Shipping and handling charges are not refundable. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Receiving 3280 Summit Ridge Parkway, Duluth, GA 30096. These policies do not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email customerservice@aota.org.

WEB COURSE-SPECIFIC PRODUCTS

SPCC RETURN POLICY

Please review your selected SPCC course description and learning objectives carefully before you place your order. If you are not completely satisfied with your purchase, you may return the product within 90 days. An administrative fee of 10% of the product price will be charged unless the return is due to a damaged, defective, or incorrectly shipped product. All items except damaged or defective products must be returned in saleable condition. No refunds are issued after 90 days. Shipping and handling charges are not refundable. This policy does not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email customerservice@aota.org.

CEonCD RETURN POLICY

Please review your selected CEonCD course description and learning objectives carefully before you place your order. CEonCD product returns, except those that are damaged, defective, or were shipped incorrectly, will incur an administrative fee of 10% of the product price regardless of the return date. No refunds are issued after 90 days. Shipping and handling charges are not refundable. All returns except those due to damage or defect must be in resalable condition with no seals open, broken, or tampered with. Defective CDs will be replaced with a new copy. To receive a replacement copy, an email must be sent to cedept@aota.org to determine that it is not an accessibility issue. If determined to be defective, then mail the CEonCD in its original envelope, marked “Return,” and address it to AOTA Receiving 3280 Summit Ridge Parkway, Duluth, GA 30096. These policies do not apply to bookstores. If you have any questions, please call 877-404-AOTA (877-404-2682) or email customerservice@aota.org.

ONLINE COURSE RETURN POLICY

Please review your selected Online Course description and learning objectives carefully before you place your order. Course cancellations or refunds are not available once they have been accessed. If you have any questions, please call 877-404-AOTA (877-404-2682) or email customerservice@aota.org.

CE ARTICLE ONLINE EXAM RETURN POLICY

Please review your selected CE Article and learning objectives carefully before you place your order. A cancellation or refund is not available once you have accessed the CE Article Online Exam. If you have any questions, please call 877-404-AOTA (877-404-2682) or email customerservice@aota.org.

WEBCAST RETURN POLICY

Please review your selected Webcast course description and learning objectives carefully before you place your order. Course cancellations or refunds are not available once they have been accessed. If you have any questions, please call 877-404-AOTA (877-404-2682) or email customerservice@aota.org.

Customer Service can be contacted in the following ways.

Toll-Free Telephone: 877-404-AOTA (Monday - Friday, 8:00am - 5:00pm EST)

Fax: 770-238-0414 (24 hours a day, 7 days a week)

Mail: AOTA Products, P.O. Box 347036, Pittsburgh, PA 15251-4036

Email: customerservice@aota.org


Customers outside the U.S., please call: 770-238-0416 or fax: 770-280-4068

All prices are subject to change without notice. Member price is available to members of AOTA only. Nonmember price applies to all others.