WEB/STORE CONTINUING EDUCATION PRODUCTS
BOOK RETURN POLICY
Returns accepted within 30 days of invoice date for a full refund on purchase price
less S&H. Returns received between 30 & 90 days are subject to a 10% restocking
fee, unless due to damage, defect or incorrect shipment. Items must be returned
in saleable condition.
CONTINUING EDUCATION RETURN POLICY
Your complete satisfaction with AOTA CE products is our goal. We suggest you
carefully select AOTA CE products based on the course description provided.
Online CE products can be exchanged for a course of equal value within 30 days
of purchase if they have not been accessed. Returns or exchanges will not be
made for online courses that have been accessed. Course materials for courses
that have a physical product (book, CD/DVD) must be returned within 14
days of purchase, and the physical product (book, CD/DVD) materials must
not have been opened. Refunds on courses that have physical materials will be
issued after the materials have been received and deemed resalable. All returned
physical products will be charged a 10% restocking fee. Please note that shipping
and handling charges are not refundable.
We no longer accept mailed exam Scantron sheets. All customers have access to
their SPCC exam online at www.aota.org/learn. SPCC exams must be completed
within a year of purchase of the product.
Please note: CE courses will expire 1 year from the date of purchase. Certificates
of completion will be available for 7 years following successful completion
If course materials are defective or you are provided with a product other than
the course ordered, you must notify us at AOTACustomerService@pbd.com
or call 877-404-AOTA (2682) within 14 days of your purchase for correction of
the error. If you receive a different product compared to the product ordered, all
materials must be returned in resalable condition to qualify for a refund within
14 days of purchase.
If you have any questions, please call us 301-652-6611, ext. 2837, or email firstname.lastname@example.org. Thank you for choosing AOTA Continuing Education products to
meet your professional development goals.
Other assistance available to ensure your satisfaction with AOTA CE Products:
Technical issues for AOTA CE online courses or exams (on AOTA Learn website):
AOTA Continuing Education (CE), Course Content:
Email: email@example.com Call: 301-652-6611, ext. 2837, or AOTA members call
1-800-SAY-AOTA, ext. 2837 (1-800-729-2682). Monday–Friday, 9:00 a.m.–5:00 p.m. EST
Payment Questions Related to AOTA CE Purchases:
Email: firstname.lastname@example.org. Call: 877-404-2682 (Monday–Friday,
8:00 a.m.–5:00 p.m. EST, International customers: 770-238-0416
Other Questions About AOTA CE courses:
Email: email@example.com Call 301-652-6611, ext. 2837 (Monday–Friday, 9:00 a.m.–5:00 p.m. ST)