Occupational Therapy: Living Life To Its Fullest


Customer Service

Frequently Asked...
How secure is AOTA's Store?

AOTA uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using SSL encryption (the Internet standard for secure transactions).

Your order information and purchase history are protected by a login name and password that you set. If you forget your password, the web site has a mechanism allowing you to reset your password.

What payment methods do you accept?

Credit Cards

The AOTA online store accepts Visa, MasterCard, American Express, and Discover for payment of orders.

Purchase Orders

Purchase orders are not accepted online, however customers can order products using a Purchase Order. All Purchase Orders must be for $40 or more in order to be billed on a net 30 basis, provided customer’s credit is in "good standing". Orders under $40 require payment.

Send a signed Purchase Order via fax at 770-238-0414 or by mail to AOTA Products, PO Box 347036, Pittsburgh, PA 15251-4036.

Other Ways to Order

Toll-Free Telephone: 877-404-AOTA (Monday - Friday, 8:00am - 5:00pm EST)

Fax: 770-238-0414 (24 hours a day, 7 days a week)

Order Form By Mail:
AOTA Products
PO Box 347036
Pittsburgh, PA 15251-4036
Download Order Form(PDF File)

Customers outside the U.S., please call: 770-238-0416 or fax: 770-280-4068

Will I have to pay sales tax?

Tax is charged to residents of the following states:
Arkansas (8.75%)
Colorado (7.65%)
Connecticut (6.35%)
Florida (7.5%)
Georgia (7%)
Maryland (6%)
Massachusetts (6.25%)
Minnesota (6.875%)
Nevada (8.1%)
North Carolina (7.5%)
Rhode Island (7%)
Texas (8.25%)
Virginia (5.3%)

There is no tax charged to residents of the state of Maryland on Continuing Education products ONLY.

What are the shipping and handling charges?

AOTA determines shipping based on weight. Please call 877-404-2682 for exact shipping rates.

What shipping methods are available?

The products ordered online are shipped from our warehouse in Duluth, GA.

Products are shipped via UPS.

Sorry, we are unable to deliver to PO Boxes.

*Required signature has been waived unless AOTA is notified 877-404-AOTA.

What are the technical requirements for AOTA’s CE courses?

What You Need To Participate:

  • Computer with Windows XP or higher or Mac OSX or higher
  • Updated mobile tablet with current Android or iOS browser
  • Current version of internet browsers (Internet Explorer [IE] 7 or higher, Firefox, Safari, or Chrome)
    • For all browsers you will need to have JavaScript, Cascading Style Sheets, and Cookies enabled. Turn off pop-up blockers for online courses.
  • Internet connection at 56 kbps and above is acceptable; broadband access will improve the learning experience.
  • Adobe Acrobat Reader for pdf content. If needed, download a free copy here.
  • Adobe Flash required for webcasts (webcasts are not supported on iPad). If needed, download a free copy here.
  • A DVD player for courses with CDs or DVDs (CD will play in DVD player).
How will I receive my CE certificate?

Immediately upon successful completion of the examination, you will be able to print your electronic CE certificate. If you need a certificate by mail, please see the course content for details.

Can I retake my exam if I do not successfully pass it the first time?

If you are not successful in passing the exam, you can retake the exam at no additional fee. If necessary, you can retake the exam at 2 additional times for the fee of $25.

How quickly will I receive my order?

You have instant access online to continuing education CE Articles and Online Courses. Orders for Self-Paced Clinical Courses (SPCCs), CEonCD™s , and publications are received and processed on the next business day. Orders placed on a Saturday, Sunday, or holiday will be processed on the next business day, and be shipped within 2 business days. U.S. and Canadian customers will then receive orders within 2 weeks and other countries within 3 weeks.

What is your return policy?



Returns accepted within 30 days of invoice date for a full refund on purchase price less S&H. Returns received between 30 & 90 days are subject to a 10% restocking fee, unless due to damage, defect or incorrect shipment. Items must be returned in saleable condition.


Your complete satisfaction with AOTA CE products is our goal. We suggest you carefully select AOTA CE products based on the course description provided. Online CE products can be exchanged for a course of equal value within 30 days of purchase if they have not been accessed. Returns or exchanges will not be made for online courses that have been accessed. Course materials for courses that have a physical product (book, CD/DVD) must be returned within 14 days of purchase, and the physical product (book, CD/DVD) materials must not have been opened. Refunds on courses that have physical materials will be issued after the materials have been received and deemed resalable. All returned physical products will be charged a 10% restocking fee. Please note that shipping and handling charges are not refundable.

We no longer accept mailed exam Scantron sheets. All customers have access to their SPCC exam online at SPCC exams must be completed within a year of purchase of the product.

Please note: CE courses will expire 1 year from the date of purchase. Certificates of completion will be available for 7 years following successful completion of course.

If course materials are defective or you are provided with a product other than the course ordered, you must notify us at or call 877-404-AOTA (2682) within 14 days of your purchase for correction of the error. If you receive a different product compared to the product ordered, all materials must be returned in resalable condition to qualify for a refund within 14 days of purchase.

If you have any questions, please call us 301-652-6611, ext. 2837, or email Thank you for choosing AOTA Continuing Education products to meet your professional development goals.

Other assistance available to ensure your satisfaction with AOTA CE Products:

Technical issues for AOTA CE online courses or exams (on AOTA Learn website):

AOTA Continuing Education (CE), Course Content:
Email: Call: 301-652-6611, ext. 2837, or AOTA members call 1-800-SAY-AOTA, ext. 2837 (1-800-729-2682). Monday–Friday, 9:00 a.m.–5:00 p.m. EST

Payment Questions Related to AOTA CE Purchases:
Email: Call: 877-404-2682 (Monday–Friday, 8:00 a.m.–5:00 p.m. EST, International customers: 770-238-0416

Other Questions About AOTA CE courses:
Email: Call 301-652-6611, ext. 2837 (Monday–Friday, 9:00 a.m.–5:00 p.m. ST)

How can I contact Customer Service?

Customer Service can be contacted in the following ways.

Toll-Free Telephone: 877-404-AOTA (Monday - Friday, 8:00am - 5:00pm EST)

Fax: 770-238-0414 (24 hours a day, 7 days a week)

Mail: AOTA Products, P.O. Box 347036, Pittsburgh, PA 15251-4036


Customers outside the U.S., please call: 770-238-0416 or fax: 770-280-4068

AOTA Pricing Policy

All prices are subject to change without notice. Member price is available to members of AOTA only. Nonmember price applies to all others.